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Promotions and vouchers

There are three ways to get money off a booking:

  • Discount codes (promotions) — a code such as SUMMER25 that takes a percentage or an amount off.
  • Automatic discounts — the venue's deals that apply by themselves, with no code.
  • Gift cards and vouchers — codes with a money value that you spend like cash.

You enter codes in the Promotions & Vouchers section at the top of the Payment step. Codes must be entered before you confirm the booking. You can't add them afterwards.

Discount codes​

You might get a code from the venue's newsletter, social media, a campaign such as an advent calendar, or directly from staff.

  1. In the Payment step, open Promotions & Vouchers.
  2. Type the code under Promotion Code and click Apply.
  3. The code appears as a tag, and the discount is taken off the total. To remove it, click the cross on the tag.

A code may come with conditions set by the venue, such as:

  • a minimum booking amount
  • a maximum discount, for percentage codes
  • certain experiences or locations only. A code for certain experiences discounts those experiences, not extras such as catering
  • a period when the code can be used, and sometimes a separate range of visit dates
  • a limit on how many times it can be used, in total or per customer

If a code doesn't apply, you'll see an error. Check the spelling and the conditions, or ask the venue.

Using more than one code​

You can enter more than one discount code. Whether they combine depends on the codes. Some codes can be combined with others, while others can't, and once one of those is applied, no further discount codes are added on top. The total always shows which discounts actually apply.

Automatic discounts​

Some venues run discounts that need no code, for example a seasonal price for visits in a certain month. If your booking qualifies, the discount is already included in the price you see, and it's listed as a Discount in the pricing summary. A booking gets at most one automatic discount.

Gift cards and vouchers​

Gift cards and vouchers have a balance. You enter them in the same section:

  1. Type the code under Gift Card / Voucher Code.
  2. Optionally click Check Balance to see the balance and expiry date.
  3. Click Apply.

The amount used is taken off the total, and the page shows what's left on the card. Any remaining balance stays on the card for later.

  • One gift card or voucher per booking.
  • If the voucher doesn't cover everything, you pay the rest with one of the normal payment options.
  • If it covers the whole price, no payment is needed. Click Confirm Booking.
  • Expired vouchers can't be used.

Vouchers can come from a gift card someone bought you, a prepaid advent calendar door, or the venue itself, for example as compensation. See Gift cards for buying gift cards and checking the balance.

If you cancel​

If you cancel a booking that used a gift card or voucher, the amount taken from it is returned to it.