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Getting Started

Sessiq is a booking platform for leisure venues: activity parks, escape rooms, climbing and trampoline centres, party venues, clubs that run courses, and similar businesses. Your customers book and pay online on your own website. Your staff run the day from the admin, on a desktop or on a phone.

These docs have three audiences. Pick the one that fits you:

  • Venue staff and managers. Start with the Operator guide. It covers daily operations, setting up products and schedules, sales and marketing, and settings.
  • Customers. The Customer guide explains how to book, pay, and manage a booking.
  • Web developers and integrators. The booking flow is embedded on your website with the JavaScript widget, the WordPress plugin or the Astro package. See Embedding. The Developers section (top navigation) covers the architecture and the API.

Key concepts​

Site. A physical venue or location. A site has its own timezone, opening hours, products and resources. One account can run several sites.

Product. Something customers book, such as "Escape room – 60 min" or "Birthday party". A product sets the duration, party size limits, the resources it uses, and its booking options. See Products.

Resource. Something a booking occupies: a room, a lane, an arena, or a piece of equipment. A resource can be shared by several groups at once, booked exclusively, or pooled with other resources under a shared capacity limit. See Resources and rooms.

Schedule and slots. Weekly schedules (with seasonal variations, closed dates and overrides) define when a product can be booked. Sessiq turns them into bookable time slots. See Schedules.

Booking. A customer's reservation for a product at a time. Every booking has two separate states:

  • the booking status, which tracks where the visit is: on hold, confirmed, arrived, completed, cancelled or no-show
  • the payment status, which tracks the money: unpaid, paid in full, part-paid (for example, a deposit) or refunded

See Bookings.

Add-ons, offers and pricing. Optional extras, checkout offers, price rules (party-size tiers, peak-time surcharges), promotions, gift cards and campaigns sit on top of products. See the Catalog and Sales & marketing sections of the Operator guide.

First steps for a new venue​

  1. Sites and resources. Check your site's details and timezone. Then add the rooms and equipment your activities use (Resources and rooms).
  2. Products. Create your bookable activities with their duration, party sizes and resources (Products).
  3. Schedules. Set weekly opening hours per product and add holidays as closed dates (Schedules).
  4. Pricing. Set the price on each product, and add price rules for group sizes or peak times if you need them (Pricing).
  5. Emails. Review the confirmation and reminder emails and your sender name (Emails and automations).
  6. Team. Invite your staff and give each person a suitable role (Team and roles).
  7. Go live. Put the booking flow on your website.

A typical day​

  • Open Today to see arrivals and anything that needs attention. Check guests in by scanning their booking QR code (Today and check-in).
  • Sell to people who walk in with Quick walk-in (Walk-in sales).
  • Use Daily Overview for the day's timeline and the prep sheet (Daily overview).
  • Answer customer messages, and change or cancel bookings from the booking page (Bookings).

Staff can do all of this from a phone. See Mobile admin app.