Booking an experience

This page walks through a booking from start to finish: finding an experience, picking a time, and paying. Venue staff can use it to see exactly what their customers see.

The same steps apply whether you book on the venue's own booking site or through a booking widget on the venue's website.

1. Find an experience

The Experiences page lists everything you can book. You can switch between a grid and a list, sort the results, and narrow them with Filters (for example by location). If nothing matches, click Clear Filters.

Click an experience to open its page. It shows the description, Highlights, Schedule, Location, Policies (cancellation and reschedule rules, age requirements), any Add-ons you can pick later, and Reviews. Click Check Availability to start booking.

2. Choose your group and time

The booking page, Book Your Experience, has two parts.

Who's coming? comes first, because the group affects both price and availability:

• If the experience has participant types (for example adults and children), use the plus and minus buttons for each type. Age ranges and minimum or maximum counts are shown under each type.
• Otherwise, set the Party Size.
• Some experiences have a fixed group size, which is shown instead.

Select a date & time comes next:

• Use the calendar or list view to find a date. Days are colour-coded by how much space is left. On a phone, you swipe through a week at a time and tap a date to see its times.
• If there's nothing this month, the calendar jumps ahead to the next date with free times.
• Some experiences let you Select duration first. Each option shows its price, and only start times that fit the chosen length are shown.
• If the venue labels its times (for example "Family Friendly"), you can filter by them under Filter by:.

The Booking Summary shows your group, the chosen time and the Estimated total. If the experience lets you pick a room, Choose your room appears here too.

Full courses have a waitlist you can join from the course page. See Managing bookings.

Click Continue to Booking.

3. Your places are held

When you continue, your places are held for you for 15 minutes while you finish checking out. Nobody else can take them in that time.

The timer at the top of checkout shows Hold Time Remaining. In the last five minutes it turns into a Hold Expiring Soon warning. If the time runs out, you'll see Booking Hold Expired and need to go back and pick a time again.

4. Checkout

Checkout is a series of short steps. A progress bar shows where you are. Steps that don't apply to your booking are skipped, so most bookings see only a few of them.

Step	When you see it
Participant Details	The venue needs names or details for each participant.
Add-ons (Optional)	The experience has add-ons.
Waivers	The experience needs a signed waiver.
Contact Information	Always.
Offers for your visit	The venue has an offer that fits your booking.
Review Your Booking	Always.
Payment	Always, as the last step.

Use Previous and Continue to move between steps. Your entries are saved as you go.

Participant details

Enter the details the venue asks for, such as first and last name or date of birth. If a participant's age doesn't fit their participant type, you'll see an error and can fix it.

Add-ons

Add-ons are optional extras, such as food, drinks or equipment. Each shows its price, marked Per person where it applies. Use Add, or set a quantity. For per-person extras, Include for all adds one for every participant.

Some add-ons are grouped, and the group heading tells you how many you can pick:

• Choose one — pick exactly one. Choosing another option swaps out the first.
• Choose one (optional) — pick one or none.
• Choose up to a number, for example Choose up to 2 — you can't pick more than that.
• Choose at least a number, for example Choose at least 1 — pick at least that many.

Some add-ons only appear after you pick another option. If you change your mind, dependent add-ons are removed automatically. The price updates as you go.

Waivers

Each participant needs a signed waiver before you can continue. A counter shows how many are signed. Minors are marked, and a guardian signs for them with Sign as Guardian. When everyone is done, you'll see All waivers signed.

Contact information

Enter your Full Name, Email Address and Phone Number. The confirmation goes to this email.

If you already have an account, Sign in to fill these in. Otherwise you can tick Create an account and choose a password, so you can manage your bookings later. Booking as a guest works too.

Offers for your visit

Some venues show up to three special offers here, such as a treat or extra at a reduced price. Discounted offers show the normal price struck through and how much you Save.

Use Add (or Include for all for per-person offers) to take one, or No thanks to skip. See Checkout offers for how venues set these up.

Review your booking

Check the activity, date and time, participants, contact details, add-ons and the Pricing Summary, including VAT. Each section has an Edit link that takes you back to that step.

Tick the box to accept the terms and conditions and privacy policy, then continue to payment.

Payment

The payment step starts with Promotions & Vouchers. Open it to enter a discount code or a gift card. See Promotions and vouchers.

Then choose how to pay. Which options you see depends on the experience:

• Pay Now — pay the full amount online. Depending on the venue, you pay by card, or through Paytrail with Finnish online banking and cards. If you're signed in and have a saved card, you can pay with it.
• Pay deposit — pay part of the price now and the rest at the venue. The button shows both amounts.
• Pay on Arrival — only when the venue allows it. Your booking is confirmed without paying online, and you pay at the venue.

If a gift card or voucher covers the whole price, you'll see Your voucher covers the full amount. No additional payment is needed. and simply click Confirm Booking.

More detail is on the Payments page.

5. Confirmation

When the booking is done, you'll see Booking Confirmed!, Booking Reserved! (pay on arrival) or Deposit Paid!. A confirmation email is sent to you as well.

The confirmation page has:

• your Booking Details and Booking ID
• a Check-in QR Code, which you can Download QR Code and show when you arrive
• Add to Calendar, which downloads a calendar file for Google Calendar, Outlook, Apple Calendar and others
• Download Receipt (a text receipt)
• Share Booking, by link, email or social media
• What's Next?, with tips for your visit, and sometimes You Might Also Like suggestions

Pay on arrival deadline

If you chose Pay on Arrival, the confirmation shows a Payment Due By date. If the venue hasn't received payment by then, the booking can be cancelled automatically.

Booking statuses

These are the statuses you may see on your bookings:

Status	Meaning
On Hold	Places are held while you check out.
Paid	Paid in full and confirmed.
Deposit Paid	Confirmed. The rest is paid at the venue.
Pay at Arrival	Confirmed. You pay at the venue.
Free	Confirmed, nothing to pay.
Arrived	You've checked in.
Completed	The visit is over.
Cancelled	The booking was cancelled.
Expired	The hold ran out before checkout was finished.

Next steps

• Managing bookings: change, cancel or view your booking
• Payments: payment methods, deposits and refunds