Booking Flow

This guide walks you through the complete process of making a booking, from searching for availability to receiving your confirmation.

Overview

Making a booking involves several steps:

1. Browse Experiences - Discover available products and activities
2. Search for Availability - Find available time slots
3. Select Time Slot - Choose your preferred slot
4. Multi-Step Checkout - Complete booking details:
   • Contact Details
   • Participant Details (with type selection)
   • Add-ons (optional extras)
   • Resource Facilities (time-based add-ons like party rooms)
   • Promotions (discount codes)
   • Waivers (digital signatures)
   • Payment
   • Review & Confirm
5. Receive Confirmation - Get booking confirmation and details

Step-by-Step Booking Process

Step 1: Search for Availability

Start by searching for available time slots for your desired activity.

What you need:

• Product or activity you want to book
• Date or date range
• Number of participants (party size)

How to search:

1. Select the product or activity you want to book
2. Choose your preferred date or date range
3. Enter the number of participants
4. Click "Search" or "Find Available Times"

What you'll see:

• List of available time slots for the selected dates
• Each slot shows:
  • Start time and end time
  • Available capacity (how many spots left)
  • Any special labels (e.g., "Adults Only", "Toddler Friendly")
  • Estimated pricing (if available)

Tips:

• Some slots may have labels indicating special conditions or requirements
• If you see "Low Availability", book soon as spots are filling up
• You can filter by time of day or availability

Step 2: Select Time Slot

Choose the time slot that works best for you.

How to select:

1. Review the available slots for your dates
2. Click on the time slot you prefer
3. Confirm the date, time, and duration

Slot Information:

• Start Time: When your activity begins
• End Time: When your activity ends
• Duration: How long the activity lasts
• Available Capacity: How many spots are still available
• Labels: Any special conditions (e.g., age restrictions)

What happens next: After selecting a slot, you'll proceed to the booking details page where you can:

• Add optional add-ons
• Review pricing
• Enter promotion codes

Step 3: Add Optional Add-ons

Many activities offer optional add-ons you can include with your booking.

Common add-ons:

• Party rooms for group celebrations
• Equipment upgrades
• Additional services or experiences
• Food and beverage packages

How to add add-ons:

1. Review the list of available add-ons for your product
2. Select the add-ons you want to include
3. Specify quantities if applicable (e.g., for per-participant add-ons)
4. The pricing will update automatically to show the new total

Add-on Pricing:

• Yes/No Add-ons: Fixed price (e.g., "Party Room: €50")
• Per-Participant: Price per person (e.g., "Equipment Upgrade: €10 per person")
• Free Quantity: Some add-ons may be included for free with certain bookings

Important:

• Add-ons are optional - you can proceed without adding any
• You can always remove add-ons before confirming your booking
• Some add-ons may have availability limits

Step 4: Review Pricing

Before creating your booking, review the detailed pricing breakdown.

Pricing Breakdown Shows:

• Base Price: Price for the activity itself
• Add-on Costs: Any optional add-ons you've selected
• Promotion Discount: Discounts from promotion codes (if applied)
• Subtotal: Total before tax
• Tax: Applicable taxes (e.g., VAT)
• Grand Total: Final amount you'll pay

Example Pricing Breakdown:

Base Activity:        €80.00
Party Room Add-on:    €50.00
                      -------
Subtotal:            €130.00
Promotion (25% off): -€32.50
                      -------
Adjusted Subtotal:   €97.50
VAT (25%):           €24.38
                      -------
Grand Total:         €121.88

Price Guarantee: Once you create a booking hold, the price is locked in for a limited time. The pricing hash ensures the price won't change when you confirm your booking.

Step 5: Apply Promotion Codes or Vouchers

You can apply discount codes or vouchers to reduce your booking cost.

Applying Promotion Codes

How to apply:

1. Look for a promotion code entry field
2. Enter your promotion code (codes are case-insensitive)
3. Click "Apply" or "Validate"
4. The pricing will update to show your discount

Promotion Code Rules:

• Codes must be valid and not expired
• Some codes require minimum spending amounts
• Some codes are product-specific
• Codes may have usage limits

Stacking Promotions:

• Some promotions can be combined (stackable)
• Others cannot be combined with other promotions
• The system will tell you if codes can be used together

Applying Vouchers

How to apply:

1. Enter your voucher code in the voucher field
2. Click "Apply"
3. The voucher balance will be applied to your booking
4. If the voucher covers the full amount, no additional payment needed
5. If it's partial, you'll pay the remainder with a card

Voucher Information:

• Vouchers have a stored balance (like gift cards)
• You can use multiple vouchers together
• Unused voucher balance remains on the voucher
• Vouchers never expire (unless specified otherwise)

Multi-Step Checkout Process

Once you've selected your slot, you'll enter a multi-step checkout process. A booking hold is created automatically, reserving your slot while you complete the checkout.

What is a Booking Hold? A hold is a temporary reservation that:

• Reserves your time slot for a limited time (typically 15 minutes)
• Locks in your price
• Gives you time to complete the checkout steps
• Expires automatically if not confirmed

Important:

• Holds expire after a set time (usually 15 minutes)
• A countdown timer shows remaining time
• If your hold expires, the slot becomes available to others
• Complete all steps before the hold expires to secure your booking

Step 1: Contact Details

Enter the primary booking contact information:

• Full name (required)
• Email address (for confirmation and updates)
• Phone number (optional, for SMS updates)

Create an Account (Optional)

If you're a guest, you have the option to create an account during checkout:

1. Check the "Create an account" checkbox
2. Enter a password (minimum 8 characters)
3. Confirm your password
4. Accept the Terms of Service and Privacy Policy

Benefits of creating an account:

• Faster checkout: Your details are saved for future bookings
• Booking management: View all your bookings in one place
• Easy modifications: Cancel or reschedule bookings online
• Booking history: Access your complete booking history

Note: Account creation happens automatically after successful payment. If you're already logged in, this option won't appear.

Step 2: Participant Details

Provide details for each person in your party:

Required Information:

• First name and last name
• Email address (at least for primary participant)
• Date of birth (for age-restricted activities)

Participant Types:

Activities may define different participant types with age restrictions:

Type	Typical Age Range	Description
Adult	18+	Standard adult participant
Child	4-17	Minor participant
Senior	65+	Senior discount eligible
Student	16-25	Student discount eligible
Infant	0-3	Very young children

How participant types work:

1. Select the appropriate type for each participant from the dropdown
2. Enter the participant's date of birth
3. The system validates that the age matches the selected type
4. Different types may have different pricing

Age Validation:

• Some activities require specific age ranges
• The system will show an error if the date of birth doesn't match the selected type
• This ensures safety compliance for age-restricted activities

Optional Information:

• Emergency contact details
• Dietary requirements
• Medical conditions (if relevant to the activity)
• Special requests

Step 3: Add-ons (Optional)

Add optional extras to enhance your experience:

• Equipment upgrades
• Food and beverage packages
• Additional services

See Add-ons section above for details.

Step 4: Resource Facilities (Optional)

Some activities offer time-based resource facilities you can book alongside your activity:

Common resource facilities:

• Party rooms for celebrations
• VIP lounges for private groups
• Conference rooms for team events
• Equipment rentals (e.g., kayaks, bikes)

How to select resource facilities:

1. Browse available facilities for your booking
2. Choose when you want the facility (before, during, or after your activity)
3. Select the duration if options are available
4. Review pricing based on time and party size
5. Add to your booking

Timing Options:

• Before Activity: Use the facility before your main activity starts (e.g., arrive early to a party room)
• During Activity: Use the facility while your activity is in progress
• After Activity: Extend your visit with the facility after the activity ends (e.g., stay for cake after laser tag)

Duration Options:

Facilities may offer different duration choices:

• Fixed Duration: Set time block (e.g., always 60 minutes)
• Selectable Duration: Choose from preset options (e.g., 30, 60, or 90 minutes)
• Custom Duration: Select your own time within allowed limits

Pricing:

Resource facility pricing varies by type:

• Flat Rate: Fixed price regardless of time or group size
• Per Hour: Price based on duration
• Per Person: Price based on party size
• Per Person Per Hour: Combined rate

Important:

• Facilities have limited availability - book early for popular times
• Some facilities may have capacity limits
• Prices are locked in when you create your booking hold

Step 5: Promotions (Optional)

Apply discount codes or vouchers:

• Enter promotion codes for percentage or fixed discounts
• Apply voucher codes for stored value redemption
• Multiple promotions may be stackable

See Promotions section above for details.

Step 6: Waivers

Some activities require digital waiver signatures:

What are waivers?

• Legal liability releases for certain activities
• Health and safety acknowledgments
• Terms and conditions for participation

How to sign:

1. Read the waiver content carefully
2. Enter your full legal name
3. Click "Sign" or "I Accept"
4. Waivers are stored digitally with timestamps

Important:

• All adult participants may need to sign
• Parent/guardian signatures required for minors
• Waivers must be signed before payment

Step 7: Payment

Complete payment to confirm your booking:

Payment Methods:

• Credit/debit card (Visa, Mastercard, Amex)
• Bank payments (Paytrail - Finland)
• Voucher balance (partial or full)
• Payment on Arrival (if enabled)

3D Secure Authentication:

• Additional security step for card payments
• Your bank may send a verification code
• Complete verification to authorize payment

Step 8: Review & Confirm

Final review before booking confirmation:

• Verify all participant details
• Check add-ons and pricing
• Review applied discounts
• Confirm total amount
• Submit booking

Receive Confirmation

After successful payment, you'll receive booking confirmation.

Confirmation Includes:

• Booking Reference: Unique reference number (e.g., "BK-2025-10-15-001")
• Booking Details: Date, time, duration, location
• Activity Information: Product name, variant details
• Participant Count: Number of people
• Pricing Summary: What you paid
• Contact Information: Email, phone (if provided)
• Instructions: What to bring, where to go, arrival time

Confirmation Delivery:

• Email: Confirmation sent to your email address
• SMS: Text message with key details (if phone provided)
• On-Screen: Immediate confirmation page with all details
• Printable: Download or print confirmation for your records

What to do with confirmation:

• Save your booking reference number
• Check email for confirmation (check spam folder if not received)
• Arrive on time for your booking
• Bring identification if required
• Show confirmation (digital or printed) when checking in

Booking States Explained

Your booking goes through different states:

Hold

• Temporary reservation before payment
• Expires after set time (typically 15 minutes)
• Price is locked in
• Slot is reserved for you

Tentative

• Pay-on-Arrival (PoA) booking — you will pay at the venue
• Your slot is reserved
• You'll receive confirmation details with payment instructions

Confirmed

• Payment has been initiated (online payment flow)
• Booking is confirmed
• You'll receive confirmation details

Partially Paid

• Part of the payment has been received (e.g., voucher applied)
• Remaining balance is pending
• Your booking is still confirmed

Paid

• Full payment received
• Ready for your activity
• No outstanding balance

Arrived

• You've checked in at the venue
• Staff marks you as arrived
• Activity can begin

Completed

• Activity has finished
• All services provided
• Final state of successful booking

Cancelled

• Booking was cancelled
• Refund may be processed (depending on policy)
• Cancellation confirmation sent

No-Show

• You didn't arrive for your booking
• May incur no-show fees (depending on policy)
• Can sometimes be corrected if you arrive late

Expired

• Your hold expired before payment was completed
• The slot has been released back to availability
• You can create a new booking for the same or a different slot

Common Questions

How long do I have to complete payment?

Typically 15 minutes from creating the hold. A countdown timer shows how much time remains.

Can I change my booking after confirming?

Yes, you can reschedule or cancel according to the product's policies. See Managing Bookings for details.

What if payment fails?

If payment fails, your hold may expire. You can try again with a different payment method or contact support.

Can I book for someone else?

Yes, you can enter different contact information when creating the hold. The booking will be in their name.

What happens if I'm late?

Arrive as close to the start time as possible. If you're running late, contact the venue. Late arrivals may miss part of the activity.

Can I add more people after booking?

This depends on availability and capacity. Contact the venue to see if you can increase party size.

Troubleshooting

No slots available

• Try different dates
• Check if you've selected the correct product
• Try adjusting party size
• Contact the venue for availability

Hold expired

• Create a new hold for the same or different slot
• Complete payment faster to avoid expiration
• Slots become available again after holds expire

Payment issues

• Check card details are correct
• Ensure sufficient funds
• Try a different payment method
• Contact your bank if card declined

Not receiving confirmation

• Check spam/junk folder
• Verify email address was entered correctly
• Contact support with your booking reference

Wrong booking details

• Contact support immediately with booking reference
• Changes may be possible depending on timing
• Cancellation and rebooking may be an option

Next Steps

After making your booking:

• Read Managing Bookings to learn about cancellations and rescheduling
• Learn about Payments and refunds
• See how to use Promotions and Vouchers