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User Guide Introduction

This section covers everything you need to know as a user of Sessiq.

Overview​

Sessiq provides a complete solution for managing leisure activity bookings. Whether you're an administrator setting up products or a customer making a booking, this guide will walk you through all the features.

Customer Features​

Product Discovery​

Browse and search for experiences with:

  • Featured collections and categories
  • Responsive product galleries
  • Detailed product pages with pricing and variants
  • Real-time availability calendar

Multi-Step Checkout​

A guided booking process with:

  • Contact information collection
  • Participant details with type selection (Adult, Child, Senior, etc.)
  • Optional add-ons and extras
  • Promotion code and voucher support
  • Digital waiver signing
  • Secure payment processing
  • Booking review and confirmation

Account Self-Service​

Registered customers can:

  • View and manage their bookings
  • Update profile information
  • View booking history
  • Cancel or reschedule (based on policies)

Key Concepts​

Tenant​

Your organization account. Each tenant has complete data isolation from others. Tenants can be accessed via subdomain (e.g., demo.yourbookingsystem.com).

Site​

A physical venue or location with its own schedule and configuration. A tenant can have multiple sites.

Product​

A bookable activity or service (e.g., "Laser Tag Session", "Escape Room Experience").

Participant Types​

Categories of participants with age restrictions:

  • Adult: Standard adult participants (typically 18+)
  • Child: Minor participants (typically 4-17)
  • Senior: Senior discount eligible (typically 65+)
  • Student: Student discount eligible (typically 16-25)

Participant types are defined by administrators and can have custom pricing.

Resource​

An entity that must be allocated for a booking - could be a room, equipment, staff member, or item.

Booking​

A reservation made by a customer for a specific product at a specific time.

Waiver​

A digital liability release or acknowledgment that participants sign before activities.