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Customer guide

This guide is for people booking experiences at a venue that uses Sessiq, such as an escape room, a climbing park or a party venue. Venue staff can also use it to see what their customers see and to answer their questions.

You can book on the venue's own booking site, or through a booking widget on the venue's website. The steps are the same.

Pages in this guide​

  • Booking an experience — finding an experience, choosing a time, checkout and confirmation
  • Managing your bookings — viewing, changing and cancelling bookings, messaging the venue, and the waitlist
  • Payments — payment options, deposits, pay on arrival and refunds
  • Promotions and vouchers — discount codes, automatic discounts, gift cards and vouchers at checkout
  • Event packages — booking several activities for a group in one go
  • Gift cards — buying gift cards, checking the balance and extending validity
  • Party invitations — inviting guests to a party and answering an invitation
  • Advent calendar — opening doors and claiming daily deals

A few terms​

  • Experience — something you can book, such as a game, a session or a party.
  • Participant types — groups with their own prices, such as adults and children. The venue decides which types exist and their age ranges.
  • Add-ons — optional extras for your booking, such as food, drinks or equipment.
  • Hold — while you check out, your places are held for 15 minutes so nobody else can take them.
  • Waiver — a form a participant signs before the activity, for example to accept safety rules.

Languages​

The booking pages are available in Finnish and English. Use the language switcher to change language.

Need help?​

For questions about a booking, contact the venue. You can message them from your booking, see Messaging the venue.