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Payments

You pay in the last step of checkout, after you've reviewed your booking. This page explains the payment options, what happens if a payment fails, and how refunds work.

Payment options​

Which options you see depends on the experience and the venue's settings.

Pay Now​

Pay the full amount online. Depending on the venue, you can pay:

  • Card (Stripe) — Visa, Mastercard or American Express, entered on the page
  • Paytrail — Finnish online banks and cards. You're sent to your bank's payment page and brought back afterwards.

If both are available, choose one under Choose payment method.

If you're signed in and have saved a card, you can Pay with saved card, or choose Use a new card. You manage saved cards under Saved Payment Methods in your account settings.

Your bank may ask you to confirm the payment, for example in your banking app. The page shows Verifying with your bank... while it waits.

Pay deposit​

Some experiences ask for a deposit. The option shows the deposit and the balance, for example "Pay deposit (€50.00)" and "Pay the rest (€150.00) at arrival". You pay the deposit online now and the rest at the venue.

After paying you'll see Deposit Paid!, and the booking shows the balance still due.

Pay on Arrival​

Some experiences can be paid at the venue. Choose Pay on Arrival and click Confirm Booking. Your booking is confirmed straight away without an online payment, and you'll see Booking Reserved!.

caution

A pay-on-arrival booking has a Payment Due By date, shown on the confirmation. If the venue hasn't received your payment by then, the booking can be cancelled automatically.

Gift cards, vouchers and discount codes​

Enter these in the Promotions & Vouchers section at the top of the payment step. The total is updated before you pay. If a gift card or voucher covers everything, no payment is needed and you just click Confirm Booking.

See Promotions and vouchers and Gift cards.

If a payment doesn't go through​

  • Card declined — you'll see Your card was declined. Please try a different card. Nothing is charged, and your places stay held while the hold timer runs.
  • Timed out — you'll see Payment timed out. Please try again. You have not been charged.
  • Connection error — if you're not sure whether you were charged, check your bank statement before trying again.
  • Cancelled at the bank — you'll see Payment Cancelled and Your booking is still on hold. Click Try Another Payment Method to go back.

If the confirmation takes a while after a bank payment, you'll see Payment Being Processed. If the payment went through, the confirmation email follows shortly.

Remember the 15-minute hold. If it runs out before you pay, the places are released and you need to start again.

After payment​

When the payment is complete, the booking is confirmed and you get a confirmation email. On the confirmation page and in My Bookings you can:

  • Download Receipt — a plain-text receipt with the booking, the price breakdown and VAT
  • Print Confirmation from the booking details

If you have questions about an invoice or a receipt, contact the venue.

Refunds​

Refunds happen when you cancel a booking within the venue's cancellation policy, or when the venue cancels.

  • Before you confirm a cancellation, the Refund Summary shows the Original Amount, any Cancellation Fee and the Refund Amount.
  • The refund goes back the way you paid. Card and bank payments are refunded to the same card or account. The part paid with a gift card or voucher goes back to that card or voucher.
  • How long a refund takes to appear depends on your bank and the payment provider. It's usually a few business days.
  • If you haven't paid anything yet (for example with Pay on Arrival), there's nothing to refund.

The venue can also make a refund for you, for example if something went wrong during your visit. Contact the venue directly.

Common questions​

Can I change my payment method after booking? No. Contact the venue if you need to.

Can I pay in instalments? No. You can pay in full, pay a deposit if the experience offers one, or pay on arrival if allowed.

Can I use two gift cards on one booking? No, one gift card or voucher per booking. You can pay the rest online.

Is my card information safe? Card details are entered in the payment provider's secure form (Stripe or Paytrail). The venue doesn't see or store your full card number.