Skip to main content

Advanced Features

This page covers account-level settings that most venues set once and rarely touch: cancellation and reschedule policies, tax (VAT) rates, and how to test your setup safely.

Other advanced topics now have their own pages:

Cancellation and reschedule policies​

Each site has a cancellation policy and a reschedule policy. A product can have its own policy, which then replaces the site policy for that product.

Policies are part of your account setup. There is no editor for them in the admin, and saving a site in Catalog → Sites leaves the stored policies untouched.

What a cancellation policy controls​

  • Fee tiers by notice. The fee depends on how far ahead of the start time the customer cancels. For example, free more than 7 days before, 50% between 3 and 7 days, and no refund inside 3 days.
  • No fee. Some policies charge no fee at all.
  • Refunds. Whether the refund for the remaining amount is processed automatically.

What a reschedule policy controls​

  • Whether customers may reschedule at all.
  • The minimum notice required before the original start time, in hours or days.
  • Whether the new time must have free capacity.
  • The maximum number of times one booking can be rescheduled.

Where policies show up​

  • Customers see the Cancellation Policy and Reschedule Policy in the Policies section of the product page.
  • When a customer cancels or reschedules from their booking, the policy decides whether the change is allowed and what fee applies.
  • Reminder emails remind customers that the cancellation policy applies.

Overriding a policy for one booking​

Staff can step outside the policy when rescheduling from the admin:

  1. Open the booking in Operations → Bookings and choose Reschedule Booking.
  2. Pick the new time and enter a reason. The reason is saved to the audit log.
  3. Expand Admin overrides and tick what you need:
    • Waive reschedule fee: no reschedule fee for this booking, whatever the policy says.
    • Skip policy checks: ignore minimum-notice and other policy windows. Use sparingly.
    • Force capacity: allow the target slot to go over its capacity.
  4. The Active badge shows while any override is ticked. Confirm the reschedule.

For cancellations, refunds and no-show fees from the admin, see Bookings and Payments & refunds.

Tax (VAT)​

Every price in Sessiq has a VAT rate. Your account has a default rate for each site, set up with your account. You can override the rate for individual products and add-ons.

How rates are chosen​

Sessiq uses the most specific rate it finds:

  1. The add-on's own rate, for add-on lines.
  2. The product's own rate.
  3. The site's default rate.
  4. The account's default rate.

The rate in force when a booking is made is stored on that booking. Changing a rate later does not change existing bookings.

Setting a product's VAT rate​

  1. Go to Catalog → Products and open the product.
  2. On the Pricing tab, find VAT / Tax Rate (%).
  3. Choose one of the options:
    • Use site default (leave blank)
    • 0% (Zero-rated)
    • 13.5% (Tickets/Catering)
    • 25.5% (Standard)
  4. Save the product.

Setting an add-on's VAT rate​

  1. Go to Catalog → Add-ons and edit the add-on.
  2. Pick a VAT Rate (%): Use default, 0% (Zero-rated), 13.5% (Tickets/Catering) or 25.5% (Standard).
  3. Save. The add-on list shows each add-on's rate, or Default when it follows the default.
note

The Variants page also shows a VAT Rate (%) field, but a rate entered there is not saved. Set VAT on the product instead.

Prices including or excluding VAT​

Your account is set up to show prices either including VAT or with VAT added on top. Customers see this in the booking summary, for example "Prices include 13.5% VAT" or "+ 25.5% VAT".

Where you see tax​

  • Booking detail: the price breakdown shows the booking's Tax amount.
  • Reports → Revenue: the Tax Collected card shows the tax total and rate for the selected period. See Reports.

Testing your setup​

Sessiq has no separate sandbox or test mode in the admin. Bookings, emails and card payments made in your account are real.

To try out a new product or flow without charging a card:

  1. Create a booking from the admin (Operations → Bookings) and choose Pay on Arrival or Complimentary as the payment method. No card is charged.
  2. Use your own email address as the customer, because confirmation and reminder emails are sent as usual.
  3. Check the booking, the emails and any automations. Then cancel the test booking so it frees the capacity and doesn't count as a real visit.
tip

Build new products while they are inactive, and switch them on only when everything looks right. See Products.